What is the "knowledge base" feature in Liferay primarily used for?

The "knowledge base" feature in Liferay is primarily used to store and share articles and FAQs. This feature serves as a centralized repository where users can access helpful documents, guides, and answers to common questions. By using the knowledge base, organizations can efficiently manage their internal and external knowledge, making it easier for users to find relevant information and solutions.

The system captures various articles that can be categorized and tagged for easy navigation, promoting self-service and enhancing the overall user experience. This promotes customer satisfaction and fosters a more informed community by allowing users to contribute and edit articles, ensuring that the content remains up-to-date and relevant.

While managing user accounts, monitoring website analytics, and creating custom themes are essential aspects of Liferay, they do not directly pertain to the specific functionality and purpose of the knowledge base feature. The focus is on providing users with relevant information, making it easier for them to troubleshoot issues or enhance their understanding of specific topics related to the software or services offered.